We highly recommend making a reservation to ensure we can serve you. While we do take walk-ins when there is availability, we cannot guarantee service without a reservation.

Lip Lab reservation times vary and depend on the number of guests included in your reservation, the type of custom service you choose and the number of items each guest creates. The custom lipstick experience can take up to 1 hour for 2 people and up to 2 hours for 6 people. The custom butter balm service typically takes half as much time as a custom lipstick experience.

Please see our pricing page linked here [https://www.liplab.com/pages/services]

Our products are cruelty-free, vegan, paraben-free, gluten-free, and talc-free. Please see our full ingredient list here [https://www.liplab.com/pages/lip-lab-full-ingredients-list]

To reschedule your reservation, please see your confirmation email to cancel or reschedule your reservation. Can’t find it? Reach out to customer service here. To add more guests, make an additional reservation for them at the same time and we will do our best to seat you all together. If there are no other available reservations, please email customer service and we will do our best to see if there is availability.

To remove guests, please cancel via your confirmation email and rebook your reservation with the correct number of people. Your bookings block seats from other guests so please do not hold onto more seats than you need.

We understand things happen. We offer a 10-minute grace period and will try to accommodate after that period if we have availability. If you are more than 10 minutes late, we may need to reschedule you.