Shipping

Lip Lab Shipping Information

We offer FREE Standard Ground Shipping on all US merchandise orders $60 and over (excluding taxes).

All orders are transacted in US dollars and orders are shipped from US or Canada.

Standard Ground Shipping

FREE (Orders $60 USD & Over 0
$7 USD

Custom Lipstick or Balm Orders Processing + Shipping Times

If you order contains a custom lipstick or balm, please allow us 2-3 business days to process and ship your order. If we cannot locate your formula, or are out of stock of a pigment in your formula, someone from our store will reach out to communicate further.

If you have any questions, please contact our customer service department at customerservice@liplab.com

Shipping Method Costs Total Delivery Time (including processing time)
Standard Ground Shipping (Orders $60 USD & Over) FREE 5 -9 business days (up to 21 days for APO/FPO/DPO)
Standard Ground Shipping $7 5 -9 business days (up to 21 days for APO/FPO/DPO)

 

Hawaii and Alaska

We regret thatwe are unable to ship items to Hawaii or Alaska.

PO Box and APO/FPO/DPO Military Addresses

We regret that we are unable to ship items to PO Boxes or APO/FPO/DPO Military Addresses.

International Shipping

We ship international orders through DHL Expressand DHL eCommerce. Where available, you will be able to select your preferred shipping method at checkout. Shipping costs are calculated based on the size, weight and destination country/region of your package once you begin the checkout process. For yourconvenience, the shipping costs provided included all import duties, taxes and applicable fees.

DHL eCommerce -Parcel Direct (Tax + Duties Pre-Paid)

  • Delivery is approximately 6-10 business days after the time of shipment
  • Pre-paid duties and taxes at checkout (DDP), no additional charges upon delivery
  • Package is traceable and your shipping confirmation will include tracking information
  • Package can be tracked at http://webtrack.dhlglobalmail.com/
  • Delivery will be made by a local carrier

DHL Express (Tax + Duties Pre-Paid)

  • Delivery is approximately 2-5 business days after the time of shipment
  • Pre-paid duties and taxes at checkout (DDP), no additional charges upon delivery
  • Package is traceable and your shipping confirmation will include tracking information
  • Package can be tracked at http://www.dhl.com/en/express/tracking.html
  • Delivery will be made by DHL Express

Please Note:

  • Orders are usually packed and ready to ship 2-3 business days after the order is placed
  • International shipments are subject to customs clearance procedures, which can cause delays beyond the original delivery estimates•All prices are quoted in the US Dollar currency for all applicable costs, including shipping, taxes, and duties.
  • Duties and taxes vary by country of destination and will be determined during checkout
  • Shipping, duties, taxes, and applicable fees are nonrefundable for undeliverable or refused shipments.
  • International orders cannot be shipped to a APO/FPO or P.O. Box addresses
  • International order totals cannot exceed $500.

Duties + Taxes Refund

Unfortunately, we cannot refund your original shipping, duties, taxes, and fees. If you are returning a purchase, you may be eligible for a refund of all or a portion of the duties and taxes. Please contact your local customs office for information.

Multiple Shipping Addresses

At this time, we can only ship to one address per order.

Business Days + Holidays

All orders ship Monday through Friday, excluding federal holidays within the United States.

Tracking Orders

When your order is ready to be shipped, you will receive a shipment confirmation email. The majority of our orders are shipped within 2-3 business days after the order has been placed. The email will contain shipment details, your tracking number, and a package tracking link. To track an order on Liplab.com, sign in to access My Account that will contain your order information. You can also contact Lip Lab customer service to track your order.

 

For more information or questions, please contact Lip Lab Customer Service via email ( customerservice@liplab.com ). Operating hours are Mon Fri 9 am 8 pm EST excluding holidays.