Returns + Exchanges

Lipstick not what you expected? Reach out to to see if you’re eligible for a replacement or return.

If you’re not totally obsessed with your Lip Lab custom lipstick purchase, within 30 days of purchase, we are happy to hop on another virtual call or have you in to get it just right, or refund your purchase to the original form of payment minus shipping or handling fees. Bite Ready To Wear items are final sale and are not eligible for returns or exchanges. Gift cards are non-refundable, but do not expire, and can be used either in-store or for our Lip Lab At Home service.

Any questions about your return? Email us